Home Services IVRS: Interactive Voice Response System

IVRS answers a good percentage of your questions by way of an automated system and pre-recorded voice messages. The system has the capability to respond to the most frequently asked questions and to provide the information required by you.

Information and services can be achieved through any touch-tone telephone. All such telephones become, in effect, computer terminals for retrieval of information and service requests. This capability greatly enhances any company's position, particularly with the advances in hand-phones and the inevitable growth of wireless communications for the general consumer.

The Netsity Voice System provides the following functions to you via a telephone

Automated access to information

Automated services

24 hour operations

Consistent quality voice responses

Functionality

Customer calls on a telephone number, the Voice System answers the call, greets the customer and prompts for instructions via spoken menu. In response to the caller's commands, database information may be retrieved or service requests executed. Responses to the caller are via pre-recorded digitized voice. At any point of time, the caller may opt to transfer to an operator, request for hard copy of information or confirmation of service via fax. Outgoing calls can also be initiated by the system complete with the capability to detect and retry busy or answered calls.

Impact on Business

Netsity Voice System will help you to:

Increase customer service levels

Extend customer service hours

Improve information dissemination

Increase employee productivity

Secure voice conveyed transactions

Reduce operations cost

Industries Benefited

The Voice System has proved to be beneficial in the following industries:

Financial institution

Government

Transportation

Civil

Defense

Stock Markets

Insurance

Courier companies and many others